Job Title: Travel Advisor

Job Location: Toronto

Butterfield & Robinson, one of the world’s leading travel companies, is hiring a Travel Advisor to join our Sales team. Butterfield & Robinson’s continued success depends upon the development and sale of our Travel offerings. The Travel Advisor is responsible for selling and servicing unique and travel experiences both within their region of expertise and throughout the world.  

Responsibilities

  • Advise and assist B&R travellers, agents and prospects by demonstrating expertise in all B&R trips with the goal of providing exceptional customer service and reaching sales targets
  • Pursue all sales opportunities and leads on a regular and timely basis with a view to sales conversion, including responding to requests for trip itineraries, email and phone inquiries, waitlisted travellers, and priority sales holds
  • Advise travelers and agents of insurance products and travel services offered for sale by B&R
  • Manage and respond to new inquires for scheduled trips as well as manage Ready-to-Book new inquiries, providing excellent customer service and follow-up to all potential travellers, converting inquiries to bookings;
  • Distribute sales leads for private trips from returned traveller questionnaires and itinerary requests for follow-up; • Ensure timely collection and input of all required traveller information and payments;
  • Manage ‘Self–Guided’ and ‘Ready to Book’ bookings, including managing traveller inquiries, preparing itineraries, trip pricing, oversight of supplier bookings, and the overall financial outcome of each trip; ensure timely payment for all necessary suppliers;
  • Create or update training documents for key job responsibilities and facilitate training for colleagues as required;
  • Support travellers with pre and post trip travel planning and bookings;
  • Work with the Trip Planning team to design, develop, market and sell B&R trips
  • Offer general support to the sales team, completing other administrative duties as assigned;
  • Contribute as a team member towards future development, policies, and procedures of the sales team and organization

Experience and Qualifications

  • Extensive travel or knowledge of regions and countries where we travel
  • Sales and customer service expertise, preferably in the luxury travel market
  • Experience with travel booking and CRM software
  • Post-secondary education
  • Knowledge of B&R’s business is an asset
  • TICO certified

Skills and Characteristics

  • Strong customer service ethic and interpersonal skills, particularly in a phone-based service environment;
  • Strong computer skills, including MSWord, Excel and Outlook
  • Creative thinking with a passion for travel;
  • Ability to work independently and as an integral part of a team;
  • Meticulous organizational skills and the ability to multi-task;
  • Financial management and accounting skills;
  • A conscientious work ethic – a perfectionist when it comes to follow-through;
  • Excellent communicator, both written and verbal;
  • Other languages, especially French, Italian, German, Portuguese or Spanish, are an asset;
  • Enthusiastic and professional attitude

Please apply to: Robin Wark, Director of Human Resources and Administration, Butterfield & Robinson email: Robin.Wark@butterfield.com