Job Title: Administrator of Vendor Information

Job Location: Toronto

The ongoing success of Butterfield & Robinson, one of the world’s leading travel companies, depends upon the seamless planning and execution of each departure. The Administrator of Vendor Information is responsible for the administrative management and maintenance of all vendor related information at B&R. This position also plays a lead role in training and supporting different members of the organisation in the ongoing management of this information.


  • Act as subject matter expert for all B&R vendor information and related supporting materials, and the systems required to capture this knowledge. Vendors include hotels, DMCs, trip events, restaurants, guides, transfer companies and others as identified;
  • Support the timely collection of B&R vendor contracts and related materials;
  • Create and update vendor contacts, rates and related company information in the CRM system;
  • Maintain all departure-related information in the CRM system, including contracts, meta-data; related trip documents and reporting; 
  • Liaise with B&R teams as required to ensure accurate completion of the required business information;
  • Facilitate training and manage ongoing support of the B&R team with respect to services and departures in the CRM system;
  • Participate as a member of the administrative team of B&R, providing insight and expertise into administrative process and projects as they arise.

Experience and Qualifications

  • Demonstrated organizational, administrative and project management experience;
  • Experience working with software applications, including MS CRM and Office Suite;
  • Knowledge of regions and countries where we travel;
  • Experience in training facilitation and providing peer support;
  • Knowledge of the travel industry and B&R’s business is an asset; and
  • A post-secondary education. The ideal candidate will have demonstrated all of the following skills and characteristics:
  • Meticulous organizational skills and the ability to multi-task; 
  • Extraordinarily high attention to detail – a perfectionist when it comes to follow through;
  • Ability to work independently and part of a cross-functional team; 
  • Ability to build cross-departmental cooperation and consensus; 
  • Strong interpersonal, team building and training skills, with the ability to motivate others;
  • Ability to perform well under pressure and meet deadlines;
  • Excellent communicator, both written and verbal, with strong presentation skills;
  • An enthusiastic and professional attitude.

Please apply to: Robin Wark, Director of Human Resources and Administration, Butterfield & Robinson email: