Title: Travel Consultant, Tailor Made

Position Summary

The Tailor Made Travel Consultant is responsible for the design, pricing and sale of itineraries that are tailored to meet guest requirements and expectations.

Responsibilities and Accountabilities

  • Meet or exceed established sales goals
  • Design custom tailor made itineraries in consultation with guests and Travel Agents 
  • Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
  • Communicate and advocate product and price value in support of successful conversions
  • Confirm required services with DMC and Third Party suppliers
  • Manage all financial aspects of booking in Travel Studio according to company guidelines
  • Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
  • Maximize conversions by following up on Quote Pending bookings in established timeframe 
  • Demonstrate competency of destination knowledge 
  • Meet or exceed established A&K Service standards 
  • Make recommendations for process, procedure and technology improvements
  • Collaborate with Sales Assistant to coordinate all pre and final documents, and assist with guest/TA contact
  • Collaborate with internal departments to facilitate booking process and sales
  • Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
  • Sales projects as determined by management

Skills and Abilities

  • Excellent verbal and written communication skills with an emphasis on telephone sales
  • Detail oriented with excellent organizational skills and ability to multi task
  • Strong geographic, destination, cultural and world affairs knowledge
  • Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
  • Good judgment and problem solving skills
  • Ability to work in a team environment
  • Excellent inter-personal skills
  • Must be able to read/write/speak in English
  • Foreign language skills preferred

Education and Experience

  • Associate or Bachelor degree preferred or equivalent experience
  • High School diploma required
  • Two years travel industry experience preferred
  • Sales experience preferred
  • Knowledge of world geography preferred

Special Requirements

  • Evening, weekend and approved overtime may be required
  • International travel may be required (and maintain a current passport)