Title: Small Group Journey Travel Consultant

POSITION SUMMARY

The Small Group Journey Travel Consultant is responsible for selling Abercrombie & Kent escorted programs.

RESPONSIBILITIES & ACCOUNTABILITIES

  • Meet or exceed established sales goals
  • Assist guests and Travel Agents with all group escorted programs, pre/post accommodations, upgrades and limited custom tailor made itineraries in combination with the group program
  • Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
  • Maximize conversions by following up on Option Quote bookings in established timeframe
  • Demonstrate competency of product knowledge
  • Meet or exceed established A&K Service standards
  • Collaborate with internal departments to facilitate booking process and sales
  • Maintain a daily minimum of 5.5 available/talk hours on the phone
  • Maintain up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions
  • Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
  • Make recommendations for process, procedure and technology improvements
  • Sales projects as determined by management

SKILLS & ABILITIES

  • Excellent verbal and written communication skills with an emphasis on telephone sales
  • Detail oriented with excellent organizational skills and ability to multi task
  • Strong geographic, destination, cultural and world affairs knowledge
  • Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
  • Good judgment and problem solving skills
  • Ability to work in a team environment
  • Excellent inter-personal skills
  • Must be able to read/write/speak in English
  • Foreign language skills preferred

EDUCATION & EXPERIENCE

  • Associate or Bachelor degree preferred or equivalent experience
  • High School diploma required
  • Two years travel industry experience preferred
  • Sales experience preferred
  • Knowledge of world geography preferred

SPECIAL REQUIREMENTS

  • Evening, weekend and approved overtime may be required
  • International travel may be required (and maintain a current passport)

HOW TO APPLY

https://workforcenow.adp.com/jobs/apply/posting.html?client=1411&ccId=19000101_000001&type=MP&lang=en_US